Service and Support

Once installed, our team will always be there for you. We offer Service Level Agreements on three tiers.

Service Level Agreement Options
Platinum

Manned telephone support between 7am to 9pm

Monitored email support¹

Remote assistance using Remote Desktop and a Virtual Private Network.¹

3 Planned Onsite call outs per month (Emergency Onsite assistance extra costs apply).

Once a Month system health check and cleaning.

Loan Unit of similar functionality in the event that equipment needs to be removed and taken in for repair due to any sort of damage.

Max 24h response time on call outs

Total Per Month

R1,980
Gold

Manned telephone support between 7am to 9pm

Monitored email support¹

Remote assistance using Remote Desktop and a Virtual Private Network.¹

2 Planned Onsite call outs per month (Emergency Onsite assistance extra costs apply).

Every 2nd Month system health check.

Loan Unit of similar functionality in the event that equipment needs to be removed and taken in for repair due to any sort of damage – only on Audio/visual products

Max 48 h response to call outs

Total Per Month

R1,249
Silver

Manned telephone support during normal working hours

Email support.

1 Planned Onsite call out per month (Emergency Onsite assistance extra costs apply).

Every 3nd Month system health check.

No Loan unit in the event that equipment is not working and needs to be taken in for repair.

Max 72h response to Call outs

Total Per Month

R545

¹Manned support within business hours, 8am to 5pm, Monday to Friday excluding public holidays.

²After-hour service costs apply to the silver and gold options. Onsite assistance is guaranteed within 72 working hours.

*Loan equipment comprises a loan unit of similar functionality should equipment be taken for repair.

The above constitutes as an overview of the support options available. Further terms and conditions are stipulated in the full service level agreement.

About our SLAs

Our SLAs strictly cover maintenance and support of home, business or building automation systems and constituent parts including:

  • Audio control,
  • Visual control,
  • Lighting control,
  • Climate control, or
  • Local Area Network (LAN)

Or any combination thereof, which was installed by Automation Authority.

At a minimum, we will review our agreement with you annually.
For more information, please contact us.

CONTACT US
Repair Services

Should you require repairs on any system or components that fall outside of the scope of our Service Level Agreement, we offer comprehensive repair services.

REPAIR SERVICES